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Frequently Asked Questions

Ordering in Toronto?

We require 24 hours’ notice for delivery orders under $800 (One week notice for orders over $800). $20 delivery fee, no minimum order amount.

How do I get my pickup order?

Once you complete your order, we will have it ready and waiting for you at the Pickup Point at your local store (Albert & Metcalfe in Ottawa, and Yonge & Eglinton in Toronto).

Are utensils included?

Yes, our catering orders include forks, knives, napkins and tongs.

What is the cancellation policy?

You can cancel your order up to 24 hours before your delivery time. Orders cancelled with less than 24 hours’ notice will not be refunded.

How do I modify my order?

Once your order has been placed, it cannot be modified. For special circumstances please contact us at

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